Bridging the AI skills gap with opportunities for learning

Over the past few years, companies around the world have seen a paradigm shift in how individuals consume content and attain new skills—changes that will only continue to accelerate and evolve in the AI era. A global IDC survey¹ found that a lack of skilled workers is the biggest challenge for enterprises implementing AI technology within their organizations. This shift highlights the need for continuous adaptation to emerging technologies and collaborative efforts to bridge the AI skills gap.

The 2024 Work Trend Index Annual Report from Microsoft and LinkedIn also found that 66% of leaders say they wouldn’t hire someone without AI skills. As we celebrate National AI Literacy Day in the US on March 28 this year, it’s clear that no one company will likely be able to meet the opportunities of tomorrow. We believe it’ll take innovative partnerships to meaningfully impact the lives of people around the world with AI literacy and skills development.

Empowering learners with essential AI skills

Microsoft and Pearson, the world’s lifelong learning company, announced a strategic collaboration to help address one of the top challenges facing organizations globally: skilling for the era of AI. The partnership will focus on providing employers, workers, and learners with AI-powered products and services to help prepare the current and future workforce across industries for the evolving landscape of work in an AI-powered economy. By combining Pearson’s expertise in learning and assessment with Microsoft’s cloud and AI technologies, this partnership will play a foundational role in helping organizations realize the full value of AI through reskilling.

Microsoft and Pearson are addressing the challenges and opportunities around reskilling at the ASU-GSV Summit in San Diego, US, April 6-9, 2025. The summit is dedicated to the scaled innovations in the delivery of education and workforce skills that are critical to creating a world in which all people have equal access to the future.

At ASU-GSV, Microsoft Corporate Vice President of Worldwide Learning, Jeana Jorgensen, will join Pearson President of Workforce Skills, Vishaal Gupta, for a discussion on transforming skills development and talent planning for the AI era. They’ll talk about how rapid intervention is needed or we risk the AI skills gap becoming a skills chasm, threatening the ability of individuals and organizations to thrive in an AI-powered future.

I’ll be also joining Vishaal and Jeana for a discussion at ASU-GSV on skilling for the AI era. We’ll dive deeper into how the Microsoft and Pearson collaboration will transform and scale AI skilling and help organizations equip learners and workers with the critical skills they need to succeed in a technology-driven world.

Rethinking reskilling

Given the urgent need to rethink learning and reskill workers, Microsoft and Pearson will collaborate in several ways, including:

• Personalized learning at scale – Pearson will power its trusted and world-renowned content, assessment, upskilling, and certification services with Microsoft Azure cloud computing and AI infrastructure. This partnership will help Pearson further scale AI and technology capabilities across the business, expanding personalized learning and AI-enabled services to millions of learners, at different stages in their learning journey across the globe.
• Innovative collaboration – Pearson and Microsoft will launch a strategic collaboration aimed at helping people build AI proficiency and technical skills through new AI credentials and certifications. Additionally, Pearson and Microsoft will collaborate on a series of copilots, agents, and AI tools targeted at helping people develop skills—such as English language learning—and identify skills gaps seamlessly while they work.
• Investing in technology-driven careers – Microsoft will extend its current partnership with Pearson VUE, a key provider of Microsoft Cloud and Office certifications, through 2029. These certifications have already helped millions of young people, educators, and workers prepare for jobs that use Microsoft’s world-class technology. This expansion will open these vital credentials to scores of additional learners and workers around the world.
• Powering the Pearson workforce – After having piloted and tested Microsoft 365 Copilot, Pearson will expand its use by deploying it to its global workforce. This is part of an ongoing effort to introduce workplace AI tools that enhance efficiency, creativity, and productivity and drive better operational performance.

The partnership extends the efforts of both Microsoft and Pearson to provide AI skilling to people across the globe. In 2024, Microsoft and its partners trained and certified over 23 million people in digital skills. Pearson launched its Generative AI Foundations certification to equip professionals and students with the essential skills needed to work with generative AI technologies. Additionally, organizations around the world use Pearson VUE, along with Pearson’s AI-powered Faethm capability, and Credly badging to diagnose, assess, and certify skills.

Develop your AI skills

Curious about additional ways to develop AI literacy and build AI skills? Get started today and join the Microsoft AI Skills Fest. Registration is open now to engage in deep dives, experiential content, hackathons, and practical sessions that will enhance your AI skills over 50 days of discovery and learning, starting April 8, 2025.

There’s a significant opportunity to work together to build AI skills and empower the future workforce. Whether you, your team, or your students are just getting started or looking to refine your capabilities, discover resources to support your journey.

¹ IDC InfoBrief: sponsored by Microsoft, 2024 Business Opportunity of AI, IDC# US52699124, November 2024