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[Bangkok, Thailand, November 5, 2024] TM Forum, a leading authority in the ICT industry, successfully hosted the Innovate Asia 2024. There, Dr. Philip (Xiaodi) Song, Chief Marketing Officer for Huawei Carrier Business, delivered a keynote speech titled “ADN Unleashes New Momentum for Networks with Intelligence.” He shared details about Huawei’s innovative AI Copilot and Agent applications, designed to help communications service providers (CSPs) evolve towards Autonomous Networks (AN) Level 4.
Over the past few decades, technological advancements have improved network productivity and customer experience helping to revitalize the communications industry. However, the advent of the intelligent era has raised the requirements for telecom network latency and bandwidth, significantly increasing operational expenditure (OPEX). To simplify network operations, many CSPs around the world have incorporated AN into their strategies and deployed Huawei’s Autonomous Driving Network (ADN) solution. This is helping them achieve AN Level 3 and actively evolve toward Level 4. Against this backdrop, AI foundation models are a crucial stepping stone for automating repetitive and to simplify complex O&M challenges in telecom operations scenarios.
Dr. Philip explained, “Telecom networks have transitioned from the era of small AI models developed based on expertise to the era of AI foundation models. Foundation models overcome the constraints of logic, rules, and scenarios, enabling comprehensive efficiency improvements in the ICT field. Built on their Telecom Foundation Model, Huawei provides a set of role-based Copilot and scenario-specific Agent applications, significantly enhancing network O&M efficiency and delivering excellent customer experiences in high-value scenarios.”
Dr. Philip also elaborated on Huawei’s Copilot and Agent solutions customized for intelligent O&M, network optimization, and experience operations, as well as their implementation achievements. This will help CSPs evolve value scenarios from AN Level 3 to Level 4.
- For intelligent O&M, Huawei offers two innovative agents: CompSpirit (complaint handling agent) and AssurSpirit (fault handling agent). They use the Telecom Foundation Model for intelligent diagnosis of complaints and faults, achieving E2E automatic troubleshooting, reducing skill requirements for telecom personnel, and significantly enhancing the automation rate of alarm analysis and troubleshooting efficiency.
- For network optimization, Huawei’s OptimSpirit (network optimization agent) detects poor-QoE incidents in milliseconds and uses the Telecom Foundation Model to generate and implement optimization policies automatically. This reduces the optimization time from hours to minutes and significantly improves network traffic usage.
- For experience operations, Huawei offers HCEMate (home connection engineer copilot) that works with AssurSpirit and OptimSpirit to provide E2E home broadband user experience assurance, from service deployment and troubleshooting to user experience optimization. This solution significantly enhances the marketing success of home broadband services and reduces user complaint rates.
In closing, Dr. Philip called on telecom industry partners to collaborate on further AI applications across the industry and evolve toward AN Level 4.
